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Chamber of Commerce 

Staff

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Minerva brings 18 years of destination management, marketing, and tourism development skills from unique Canadian and world tourism markets to Niagara-on-the-Lake. A Canadian who initially started her career working for the St Lucia Air & Sea Port Authority where she managed one of St. Lucia’s cruise terminals which included retails shops, restaurants, and a cultural animation Centre (a visitor experience facility using animation technology). She worked for the 5-star luxury resort Sandals Grande St. Lucia Beach Resort & Spa, owned, and operated her own real estate company specializing in the sale and rental of
luxury homes and was the project consultant for residential developments concepts, business, and marketing plans.
Minerva moved to Canada in 2012 and worked for the Tourism Human Resource Association of British Columbia where she implemented the multi-channel marketing plan for careers in British Columbia’s tourism industry. She
managed the redevelopment of the career’s portal of the website, developed the social media strategy, and all the marketing tools to promote British Columbia as a place to live, work, and play. She served on several advisory
boards including the British Columbia Ministry of Education, South Fraser School District, and Vancouver School Board.
Most recently Minerva spent over 3 years living and working in the arctic as the Government of the Northwest Territories’ Regional Tourism Development Officer. Minerva was integral in readying the 8 communities in the region for the influx of tourists that came with the opening of the new Inuvik-Tuktoyaktuk Highway, the only public road to the Arctic Ocean in North America.

Minerva Ward
President & CEO

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Ryan is a graduate from the Sales and Marketing program at Niagara College and has a background in the hospitality & tourism industry. With a family connection in farming, Ryan has grown up around the community he now works in and represents.  A passion for learning and helping others succeed has been key in his current role in Memberships with the Chamber of Commerce. Ryan is a former small business owner and amateur photographer with a focus on showcasing local history.

Ryan Gosnell

Membership Officer

Ryan Gosnell
Membership Officer 

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Nicole Cripps is the Marketing and Events Director for the Niagara-on-the-Lake Chamber of Commerce and Tourism NOTL. She has been an integral part of the team for 7 years and has put together many of the signature events the Chamber hosts such as the White Effect Dinner, Peach Celebration and the Annual Icewine Festival. Nicole grew up in Niagara-on-the-Lake and has a great passion for the Town. She has been a part of the Community in Blooms Committee for the past 5 years and sat on the committee for the Voices of Freedom Park project. Nicole is a graduate of Sheridan College in Oakville.

Nicole Cripps

Marketing and Events Manager

Nicole Cripps
Marketing and Events Manager

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Kim Fletcher

Membership Officer

Kim Fletcher

Membership Officer

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Petrice welcomes every guest with a great smile and vast knowledge of the Town. She has worked is a few different sectors around NOTL and has lots of great tips for our visitors. Drop in and say hello to Petrice next time you are in Niagara-on-the-Lake. 

Petrice Custance
Visitor Information Officer

Petrice Custance
Visitor Information Officer

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Rob is a new member of the team but has plenty of knowledge about Niagara-on-the-Lake as he was born and raised here. Visitors are welcomed by Rob and receive detailed information on everything there is to see and do in NOTL, whether they are here for just a few hours or a week they leave with a wealth of knowledge. Rob also has implemented a range of QR codes for visitors to use for maps, menus etc. 

Robert Harris
Tourism Information Officer

Robert Harris 
Visitor Information Officer 

Minerva Ward
President & CEO